Ontario supports those struggling to pay electricity bills during COVID-19 pandemicPublished on June 01, 2020
[BLYTH] — Huron-Bruce MPP Lisa Thompson agrees that it is important to continue to support...
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NEWS June 1, 2020
BLYTH — Huron-Bruce MPP Lisa Thompson agrees that it is important to continue to support provincial electricity consumers by providing stability and greater customer choice, while helping those struggling to pay their energy bills as a result of the COVID-19 outbreak.
“Collectively across the province we have been doing the right thing by staying home as much as possible,” Thompson said. “That leads to higher electricity usage and higher bills, so providing additional relief and support makes sense.”
The initiatives announced on June 1 include:
- $9 million for the COVID-19 Energy Assistance Program (CEAP) to support consumers struggling to pay their energy bills during the pandemic. CEAP will provide one-time payments to consumers to help pay down any electricity bill debt incurred over the COVID‑19 period. Applications will be available through local utilities in the upcoming months;
- $8 million for the COVID-19 Energy Assistance Program for Small Business (CEAP-SB) to provide support to businesses struggling with bill payments as a result of the outbreak; and
- An extension of the Ontario Energy Board's winter disconnection ban until July 31, 2020 to ensure no one is disconnected from their natural gas or electricity service during these uncertain times.
In addition, the government recently announced that it will continue the suspension of time-of-use (TOU) electricity rates and, as of June 1, customers will be billed based on a new fixed COVID-19 Recovery Rate of 12.8 cents per kilowatt hour.
"While we make progress to contain this deadly virus, we know people will need to stay home when possible and businesses will need ongoing support as we gradually and safely reopen the economy," said Premier Ford. "Providing additional rate relief, flexibility and customer choice will help ensure everyone can recover from this extraordinary crisis and get back to a life that is as normal as possible."
The COVID-19 Recovery Rate will be in place until October 31, 2020, followed by a new customer choice initiative. Starting November 1, 2020, customers will be able to choose a plan that best suits their household and lifestyle with the option of either TOU electricity rates or tiered pricing, which will provide a set rate for electricity up to a certain level of consumption.
"We recognize that businesses and families are living with a great deal of uncertainty, and they need to know what they can expect when they open their electricity bills every month," said Minister Rickford. "The new COVID-19 Recovery Rate will provide stability for Ontario electricity consumers, while we work to re-open our province and restart our economy."
The government will continue to subsidize electricity bills by 31.8 per cent through the Ontario Electricity Rebate. The government is providing approximately $5.6 billion in 2020-21 as part of its existing electricity cost relief programs, to help ensure more affordable electricity bills for eligible residential, farm and small business consumers.
"With the financial hardships faced by so many in our province as a result of COVID-19, those struggling to pay their electricity bills need support," said Minister Walker. "This program, in partnership with the Ontario Energy Board and local distribution companies, will support electricity consumers by keeping rates stable and affordable."
- The new COVID-19 Recovery Rate is the Ontario Energy Board (OEB)’s Average Regulated Price Plan (RPP) Rate, which is based on the forecast average electricity supply cost for RPP consumers as of November 1, 2019, as published in the OEB’s most recent RPP Price Report.
- Time-of-use (TOU) electricity rates vary by time of day and are comprised of three different rate periods of off-peak, mid-peak and on-peak pricing.
- Tiered electricity rates provide customers with a set rate for electricity up to a certain level of consumption. The rate increases for all electricity use that exceeds this threshold.
- The OEB sets both tiered and TOU rates as part of the RPP.
- There are approximately five million residential consumers, farms and some small businesses billed using TOU electricity prices under the RPP.
Media contact: Nicko Vavassis,